Support
Find answers to common questions or get in touch with us.
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Frequently Asked Questions
How do I add a new policy?▾
Open the app and tap the Scan button. You can photograph a physical policy, upload a PDF or Word document. AI will automatically extract all key details.
Why can't I see a scanned policy?▾
Check that you have an active internet connection. If the issue persists, sign out and sign back in. If that doesn't help, email us at support@polivault.app.
How do I change my password?▾
Go to Settings → Change Password inside the app. If you've forgotten your password, use the "Forgot Password" option on the sign-in screen.
How do I cancel my subscription?▾
On iOS: iPhone Settings → Apple ID → Subscriptions → PoliVault. On Android: Google Play → Subscriptions → PoliVault. Web: Settings → Manage Subscription inside the app.
Where is my data stored?▾
All data is stored on AWS servers in the EU (Ireland) region. Documents are encrypted at rest and in transit. See our Privacy Policy for details.
Does the app support multiple users on one account?▾
Currently each account is for a single user. You can track policies for multiple insured people (e.g. your whole family) within one account using the People view.
Account deletion
You can delete your account and all data directly inside the app under Settings → Delete Account. Alternatively, email support@polivault.app.
All data is permanently removed within 30 days.